1. Are Raw Magic products handmade?
Yes. Most Raw Magic products are handcrafted in small batches using carefully selected ingredients. Small-batch production allows us to maintain quality, freshness, and close attention to detail in every product we make.
2. Are your products free from harmful chemicals?
Yes. We formulate without sulphates (SLS/SLES), parabens, mineral oils and silicones — not as a trend, but because we understand what these ingredients do to skin. Raw Magic was founded by a pharma R&D professional with 10 years of experience in topical formulations, and every ingredient choice reflects that.
Full ingredient lists are available on individual product pages.
3. Are your products suitable for sensitive skin?
Many of our products are formulated with gentle, naturally derived ingredients that are suitable for everyday use. However, every skin type is different. We always recommend performing a patch test before full use.
If you have highly sensitive skin or known allergies, please review the ingredient list on the product page carefully before purchasing.
4. What is the shelf life of Raw Magic products?
Most Raw Magic products have a shelf life of 12 months from the date of manufacture when stored correctly. For best results, use within 6 months of opening. Specific shelf life information is mentioned on each product label.
5. Why do some products vary slightly in colour or texture?
Because many Raw Magic products are handmade in small batches, slight variations in colour, texture or appearance may naturally occur from batch to batch. This is a characteristic of genuine handmade products and does not affect the quality or performance in any way.
6. Are your fragrances long-lasting?
Fragrance is one of the things Raw Magic is most loved for — customers consistently tell us our scent knowledge is what sets us apart.
Our Solid Perfumes, Car Perfumes, Reed Diffusers and Closet Fresheners are crafted using premium fragrance blends for a pleasant, lasting experience. Longevity may vary depending on storage conditions, airflow, humidity and individual scent sensitivity.
7. How should I store Raw Magic products?
To get the best from your products,
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Store products in a cool and dry place
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Keep away from direct sunlight and moisture
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Ensure lids and caps are tightly closed after use
Proper storage helps preserve fragrance, texture and performance throughout the shelf life.
8. How long will it take to receive my order?
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Within Mumbai: Usually 1–3 business days
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Outside Mumbai: Usually 3–10 business days
Delivery timelines may vary based on courier operations and location. You will receive a tracking update once your order is dispatched.
9. Do you accept returns or exchanges?
Due to the hygienic nature of our products, we do not accept returns or exchanges.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@therawmagic.com or +91 98928 32178.
An unboxing video is mandatory for any claim related to a damaged, defective, missing, or incorrect item. The video must be recorded from the moment the sealed package is opened in one continuous, unedited recording. Claims submitted without an unboxing video cannot be processed.
View Full Return & Refund Policy
10. Are Raw Magic products suitable for gifting?
Absolutely. Raw Magic products are thoughtfully formulated and beautifully packaged — making them ideal gifts for birthdays, housewarmings, Diwali, Rakshabandhan, weddings, corporate gifting and every festive occasion.
For custom gift hamper enquiries, reach out to us directly before placing your order.
11. How can I contact Raw Magic?
You can reach us at:
Email: support@therawmagic.com
Phone: +91 98928 32178
Instagram: @therawmagic
We personally respond to all queries within 24–48 business hours. For the fastest response, DM us on Instagram.
Still have a question? DM us on Instagram @therawmagic — we reply personally.